The amounts of information and knowledge floating around an Organization can be overwhelming! The problem is that knowledge is usually unstructured in its original form and is not stored in any specific order. The end result is that people can not quickly find the information they are looking for. This usually translates to recreating the information from scratch, or - even worse - lost customers!
The problem: Imagine a customer support department in any Organization. Although most of the incoming calls deal with knowledge requests and issues that have already been answered by other customer support engineers the customer still needs to wait in queue, or utilize the time from customer support staff for something that has already been answered before for a different customer.
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COMMbits: Helping you provide 1st class, proactive Customer Support
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The answer: Use knowledge base software to structure knowledge and information in a meaningful fashion and publish it on the Internet. Customers can now search for answers to their questions the exact moment they need them. They are happy because they get responses immediately. Your Organization also wins because you can now provide high-level support, which may extent to any level of detail. This approach also does miracles to your marketing strategy because it proactively proves the high-level of support you provide.
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Take care of your customers before your competition does!
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Need to provide support to customers overseas? No problem! A web-based Frequently Asked Questions or Knowledge base system is ...timezone independent! It is your best front-end customer support representative, that needs no salary, works 24/365 shifts, lives within your website and can answer huge numbers of calls simultaneously!
- Hosted on the COMMbits information server. Seamless integration with your website. Get started immediately!
- Questions and answers can be grouped by categories and subcategories
- Administrator can define related FAQs, categories and subcategories
- Powerfull web-based administration interface.
- Support for multiple languages
- Search function
- Custom branding. System will take the look ‘n feel of your own website.
- Option to allow users to rate FAQs
- Email FAQ-entry or FAQ-list
- Attach files to FAQs
- Users can write comments on FAQs
- Users can post questions
- Knowledge base functionality with extensive search capabilities
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