On-site Support Toronto

Businessman scratching head holding tangled wires

Confused and Frustrated? We Don’t Blame You! Call for Help!

We provide complete Computer Technical Support services in Toronto and computer Network Setup & Management services for your Small or Medium-size business anywhere in the Greater Toronto Area in Ontario.

Services Include:

Support for Servers
Support for Networks
Support for Desktops
Support for Notebooks
Support for VoIP Systems
MS-Exchange support
Webmaster services
e-Business Consultation
Cabling infrastructure
Systems Administration

We support your office anywhere in the GTA, from Scarborough to Burlington, including Toronto downtown core, Markham, Mississauga, Oakville, Woodbridge, Maple and Concord.

If you currently have an urgent need for computer tech support services at your office don’t panic! Our professional and expert network engineers can help you quickly, effectively and efficiently. We promise you that you will not be dissapointed.

If you are interested in building a new network, talk to us today! We will provide you with an outline and estimate for your new network at no cost, and with no obligation whatsoever.

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Our System Administration and computer tech support services are conducted by our team of Professional and expert Systems Administrators for a hassle-free and quick support service while on your premises. Our services include network design and consultation as well as webmaster services.

Hassle-free tech support experience – Peace of mind: While our experienced, certified enineers are at your premises, they mean business. They will not waste your time, and in general they will spend less time providing the solutions you require than the average technician. This saves you money. Make sure you ask us for references. Our existing business clients are our best ambassadors!

TECHNICAL SUPPORT PRICING SCHEDULE
	Per hour	Minimum Charge
Tech Support for Servers and Networks	$135	$135 (1 hour)
Tech Support for Desktops and Notebook computers	$85	$170 (2 hours)
Webmaster Services	$95	$105 (1 hour)
Tech Support for Asterisk, Trixbox and Elastix VoIP Systems (Server equipment)	$135	$135 (1 hour)
Tech Support for Asterisk, Trixbox and Elastix VoIP Systems (Headset equipment)	$85	$170 (2 hours)
*Block-time (for both Servers and Desktops) See conditions below**	$75	$300 (4 hours)
Cabling infrastructure	Please call to book onsite inspection
Also: Web development	$95	$120 (1 hour)
e-Business consultation with Al Poullis	$140	$140 (1 hour)

* Conditions for Block-time, on-site support:

Minimum 4 hrs
Prescheduled (Depending on availability)
Block-time balance (if any) not transferrable to future sessions.
Please contact us for webmaster contract services.

Tech Support for Servers and Networks

Design your new Local Area Network, Private Network, VPN, or WAN
Supply all required hardware and software
Expert software systems setup and configuration
Network Storage devices
Install and configure DHCP servers or Domain Controllers
Install and configure Small Business Servers
Professional Cabling services
File and Print sharing. Network print servers
Professional Business Web Hosting and Business Email Hosting solutions available.

Tech Support for Desktops and Notebook Computers

Recover crashed systems
Clean-up Virus and Spyware (Read about our continuing efforts against spam here.)
Update Windows operating systems, including Windows XP and Windows Vista
Patch existing systems for security vulnerabilities
Is your system performing slower than expected? We can help!
Fix odd error messages
PC Back Services
General system maintenance to ensure consistent performance.

Tech Support for Asterisk, Trixbox and Elastix VoIP Systems

On-site support
Support with your existing equipment and setup
System upgrades
New equipment sales and on-site installation/configuration
Training

Webmaster Services

Site configuration/housekeeping
Domain setup and/or zone file changes
Server file permissions
Email configuration (server)
Web server optimize performance
Website content updates (Professional Writing services available)
HTML editing
PHP, Javascript script code editing
Graphics design and placement
Database backups
Full Website Design services available

Systems Administration

Backup systems methodology and procedures. We will train your staff accordingly
Internet Security Audit performed by our expert Network Engineers
Firewall and exposure audits
Internet traffic monitoring
Network User and Group accounts management and Access Control Lists. (Who can access what on your network.)
Network printing configuration.

Do you sell computer hardware? We can supply you with any server-based hardware, or other Business Networking equipment such Routers, gateways, load-balancers, etc., but most importantly we will build the Network Architecture for you, based on your business needs.

All hardware supplied carries the respective Manufacturer’s warranty.

Generally, we try to avoid selling workstations. However, we will guide you accordingly on which specifications you require for your business needs and who can supply the hardware to you.

Do you provide remote support? Yes! In certain cases we can help you over the phone or even take over your PCs remotely. Same rates apply as on-site support.